Refund policy

At The Glow Box, your safety and satisfaction are our top priorities.
Because we sell cosmetic and personal care products, we do not accept returns, refunds, or exchanges once an order has been delivered. This is to ensure the highest standards of hygiene and product safety for all our customers.

You may cancel your order within 24 hours of placing it, as long as it is still being processed and has not yet been shipped or delivered.
After the 24-hour processing period — or once the order has been shipped or delivered — cancellations can no longer be accepted.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at theglowbox.lb@gmail.com, including your order number and clear photos of the issue. Our team will be happy to assist you in resolving the matter.

Thank you for understanding and supporting our commitment to safety, hygiene, and quality 💖