Shipping policy

At TGB, we strive to ensure that your beauty essentials reach you quickly and safely. Please read the following information about our shipping process:

🕒 Order Processing Time

  • All orders are processed within 24 hours of being placed.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You may cancel your order within 24 hours of placing it. Once it has been shipped or delivered, cancellations are no longer possible.

🚚 Shipping & Delivery

  • We offer nationwide delivery across Lebanon (and additional regions if applicable).

  • Delivery times may vary depending on your location, but typically range from 2 to 5 business days after your order has been processed.

  • You will receive a confirmation message once your order has been shipped.

📦 Delivery Issues

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving your package at theglowbox.lb@gmail.com with your order number and photos of the issue. Our team will assist you promptly.

💌 Additional Information

  • Please ensure your delivery address and contact details are accurate before submitting your order.

  • Once an order is shipped, The Glow Box is not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances.

  • In rare cases where delivery is unsuccessful due to incorrect or unreachable contact information, customers may be responsible for reshipping fees.

Thank you for choosing The Glow Box — where beauty meets care and quality 💖